FAQs
Welcome to our FAQs! At Heirloom Kids, every detail matters—from the materials we use to the joy our dollhouses bring to your family. Below you’ll find quick answers to our most common questions, all designed to help you shop with confidence and delight. If you can’t find the information you’re looking for, please email us at info@heirloomkids.com.au
Dollhouses
What size furniture & dolls can I use?
What size furniture & dolls can I use?
Heirloom Kids dollhouses are designed to accommodate standard 1:12 scale miniature
furniture and dolls, which are most widely available and typically measure
about 13–15 cm tall. Always check for scale compatibility when shopping for new
pieces, and select larger accessories for children under 3 years to ensure
safety.
Do your dollhouses require assembly?
Do your dollhouses require assembly?
Each dollhouse arrives partially assembled for secure shipping. Minor final assembly
is required at home. All necessary instructions and hardware are included. Assembly is simple and typically takes approx. 30 mins. All you need is a screwdriver.
Are your dollhouses safe for children?
Are your dollhouses safe for children?
Yes! Heirloom Kids dollhouses are crafted from premium, non-toxic materials and
finished with child-safe paints, meeting strict Australian safety standards.
Edges are gently rounded, and designs avoid small detachable parts, making them
safe for supervised play from age 3 plus.
Shipping & Orders
What shipping methods do you offer?
What shipping methods do you offer?
We offer free shipping for Sydney Metro and easy returns Australia wide.
We estimate that delivery will take between 3-5 business days.
Not in Sydney metro? Shipping will be calculated at checkout.
Need your dollhouse sooner? Email us at info@heirloomkids.com.au
Can I cancel my order?
Can I cancel my order?
If your dollhouse has not been shipped, you can cancel your order and we will try to accomodate as much as possible.
Returns
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns for 30 days on all eligible items. Items must not have been assembled.
How can I start a return?
How can I start a return?
If you are not completely satisfied with your order, email us at info@heirloomkids.com.au
